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Self-Study Modules for Effective TB Interviewing
Module 2. Basics of Communication and Patient
Education
Objectives
After reading through this module, you will be able to
- Explain why patient education is important in the TB interview
process;
- Define communication;
- Identify verbal and nonverbal patient cues and their meanings;
- Use closed, open-ended, and focused questions to gather descriptive,
yet targeted information;
- Utilize the techniques of reflection, paraphrasing, and summarizing
to affect the course of the interview;
- Address and overcome communication barriers;
- Select, and communicate through, an appropriate interpreter;
and
- Apply effective communication concepts to patient education.
Introduction
In order to accomplish the objectives of the TB interview, the
interviewer must provide accurate and tailored patient education
and utilize effective communication skills. These skills, from
the outset, will help provide the foundation of what will be an
important relationship. Ultimately, gaining trust, building rapport,
and providing patient education will lead to the important TB interview
objective of contact identification.
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Released October 2008
Centers for Disease Control and Prevention
National Center for HIV/AIDS, Viral Hepatitis, STD, and TB Prevention
Division of Tuberculosis Elimination - http://www.cdc.gov/tb
Please send comments/suggestions/requests
to: hsttbwebteam@cdc.gov,
or to
CDC/Division of Tuberculosis Elimination
Communications, Education, and Behavioral Studies Branch
1600 Clifton Rd., NE - Mailstop E-10, Atlanta, GA 30333 |