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U.S. Department of Health and Human Services


Self-Study Modules for Effective TB Interviewing

Review Questions

Complete these questions to review concepts from this module.† The answers are on page 30.

  1. What two conditions must be present for a patient education message to be most effective?
    1. Information provided must be relevant to the patientís condition and life circumstances.
    2. The message must be presented by a certified health educator.
    3. Educational techniques must be individualized for each patient.
    4. The interviewer must present information in its entirety and then ask the patient for questions.
  2. How should the interviewer maintain eye contact when interviewing a patient and using an interpreter?
    1. The interviewer should always look at the patient.
    2. The interviewer should always look at the interpreter.
    3. The interviewer should look at the patient when talking to him or her.
    4. The interviewer should not look at anyone.
  3. Who is the best choice to use as an interpreter?
    1. A family member
    2. A friend
    3. A trained or certified medical interpreter
    4. Another health-care worker
  4. When is it appropriate to use closed-ended questions when interviewing a patient?
    1. To confirm information when first interacting with patient
    2. Never
    3. To confirm information after having received it from the patient during the interview
    4. To confront the patient when he or she is inconsistent
  5. Match the interviewing technique and its definition.
    ___ Paraphrasing A. The provision of limits or boundaries if the patient makes a vague statement or one requiring more specific information
    ___ Reflection B.†The rephrasing of a series of statements that have occurred through a dialogue in order to verify information and display that the interviewer is actively listening
    ___ Focused Question C. The rewording of a patientís emotional reactions by acknowledging the displayed feeling(s) and its cause
    ___ Summarizing D. The rewording of a patientís response in order to verify information and show that the interviewer is actively listening
  6. Match the following verbal and nonverbal cues exhibited by a patient with one emotion they may suggest (answers may be used more than once and each cue may have more than one answer).†
    _______† Intense eye contact
    _______† Rocking
    _______† Stiff posture
    _______† Elevated voice tone
    _______† Prolonged and frequent periods of silence
    _______† Fidgeting
    1. Boredom
    2. Fatigue
    3. Fear
    4. Surprise
    5. Confrontation
    6. Nervousness
    7. Preoccupation
    8. Inability to concentrate
    9. Disinterest
    10. Loss of train of thought
    11. Inability to understand
    12. Anger
    13. Discomfort
  7. When can medical jargon be used with a patient during an interview?
    1. If it is followed by a laypersonís explanation
    2. If the patient has already been seen by a doctor
    3. If the patient is a healthcare worker
    4. Never


Released October 2008
Centers for Disease Control and Prevention
National Center for HIV/AIDS, Viral Hepatitis, STD, and TB Prevention
Division of Tuberculosis Elimination -

Please send comments/suggestions/requests to:, or to
CDC/Division of Tuberculosis Elimination
Communications, Education, and Behavioral Studies Branch
1600 Clifton Rd., NE - Mailstop E-10, Atlanta, GA 30333